Overcoming language barriers

To overcome language barriers we use Language Line to communicate with our patients whose first language isn’t English. We also have a member of our non clinical team who can speak Urdu and Punjabi. ਭਾਸ਼ਾ ਦੀਆਂ ਰੁਕਾਵਟਾਂ ਨੂੰ ਦੂਰ ਕਰਨ ਲਈ ਅਸੀਂ ਆਪਣੇ ਮਰੀਜ਼ਾਂ ਨਾਲ ਸੰਚਾਰ ਕਰਨ ਲਈ ਇੱਕ ਭਾਸ਼ਾ ਲਾਈਨ ਦੀ ਵਰਤੋਂ ਕਰਦੇ ਹਾਂ…

2024 GP Patient Survey

Have your say on the way your local GP services are working. Around 2.5 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. The answers we get help the NHS to improve local…